| ORDERING: |
All wholesale orders may be placed by email (info@doginthecloset.com), phone (940-538-5601) or fax (940-538-4382). Orders may also be placed through Black Label Pet Designers Showroom (214) 746-3840. Retail sales may be placed through our retail online site www.dogteesetc.com. |
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| ORDER MINIMUMS: |
Our first time minimum order is $200. There is no minimum for reorders. Blank t-shirt and tank samples may be ordered with no minimums. |
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| LEAD TIME: |
Orders receive during the week are generally shipped by the end of the week. If you need an order shipped sooner, please let us know. Please allow additional time for large orders or orders placed during busy seasons. |
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| PAYMENT TERMS: |
We accept Visa, MasterCard, American Express, Discover, Cashier Checks, Money Orders and Bank Transfers. All Checks mailed in will be sent for direct collection before order is shipped. Wholesale customers may also choose to ship C.O.D. with a credit card guarantee. |
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| SHIPPING: |
All orders are shipped via UPS Ground Service within the continental U.S. from our warehouse F.O.B. Henrietta, Texas. Orders that are shipped to Alaska or Hawaii or to any country other than the U.S. will incur an additional shipping charge. Please contact us via email, phone or fax for shipping charges prior to placing an order. Prices and discounts are subject to change without notice. Orders are accepted with the understanding that price and discounts prevailing at the time of shipment shall apply. |
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INTERNATIONAL
SHIPPING: |
We are happy to accommodate international orders. Please contact us via email, phone or fax for correct shipping charges before placing an order. |
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| SPECIAL DELIVERY: |
Please contact us for rates if Next Day or Second Day shipment is needed. |
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SHIPPING AND
HANDLING COST: |
Shipping and handling cost for all items other than mannequins are determined according to the total cost of your order. The following chart displays the amount that will be added for all orders within the 48 contiguous states. |
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| Order Total |
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Added Shipping |
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| $0.00 - $49.99 |
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$8.50 |
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| $50.00 - $99.00 |
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$10.50 |
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| $100.00 - $299.00 |
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$12.50 |
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| $300 - and up |
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FREE |
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| RETURNS: |
If you are not 100% satisfied with your purchase, you may return any item within 15 days of the date of invoice. Items must be returned in original condition, unused and with all original tags attached. No returns are accepted without prior authorization and must be received no later than 15 days from date of invoice. We will either provide a replacement item or in-house credit. Unless an error is due to a mistake by Dog in the Closet, all original shipping charges are non-refundable. Additional shipping charges will apply to exchanges. Returns will be charged a 25% restocking fee. All Rhinestone Tees are custom made when ordered and subject to a 50% restocking fee. Upon authorization, returns must be shipped freight prepaid. We will not accept returns sent back C.O.D. We are not responsible for any returned packages lost in shipping. For your protection, we suggest you send your return via UPS, Fed Ex or by US Mail with insurance and delivery confirmation for tracking purposes. |
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| CLAIMS: |
Claims for breakage or damages occurring during shipping must be made to the carrier. We, the shipper, cannot file a claim for you. We will be happy to assist you with further information if needed in filing a claim. |
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| WARRANTY: |
Dog in the Closet warrants to the original wholesale purchaser and/or to the original retail purchaser that the merchandise will be free from defects in material and workmanship at time of purchase. Should the merchandise prove defective, Dog in the Closet will, at its option, replace the merchandise when returned to its warehouse. Dog in the Closet must be given written notice of any such claimed defect promptly, and merchandise is to be submitted freight prepaid for examination. Dog in the Closet shall not have any responsibility or liability for damage in shipment or that arising from accidents, abuse or improper use of the goods or merchandise. Pets should be properly supervised while wearing or using any of our products. |
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PRIVACY
STATEMENT: |
All information concerning our customers is strictly confidential and will not be shared. Information kept on file is secure, and is NOT accessible by outside electronic means. We value our customers privacy and we will make every effort to earn and keep your confidence. |
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| MAILING ADDRESS: |
Dog in the Closet |
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549 US Highway 287 S |
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Henrietta, TX 76365 |
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